The Safeway near me has introduced four of those new self-service checkout counters, and despite some initial hesitation, they’re pretty easy to use and good for a quick trip when you’re only picking up a few things.
Of course, they also save the company some money by reducing cashier staffing, but that can come back to bite them in the ass. Tonight, all four self-service machines were out of order, and they’d cut all of the express cashiers for the evening, leaving the usual busy Sunday night crowd to build up in extremely long lines behind the few tills actually open.
Whoops.